Customer Safety Services

An intelligent safety solution for vehicle safety and emergency response. Through comprehensive safety features like ACN, RSA, and SOS, OEMs can provide life protection value to customers.

Business Value for OEMs

🚗 Life Protection Innovation

• Next-generation Safety: Automatic collision detection, emergency calls, roadside assistance features
• Real-time Response: Immediate emergency response system when accidents occur
• Safety Network Construction: Integrated safety network connecting vehicles, buildings, and control centers

💰 New Revenue Models

• Safety Subscription Service: Premium safety features subscription model
• B2B Solutions: Corporate buildings, parking lots, control center solutions
• Data-based Insurance: Customized insurance products linked to safety data

📱 Enhanced Customer Experience

• Peace of Mind Service: 24/7 safety monitoring and immediate emergency response
• Intelligent Alerts: Automatic execution of optimal safety measures for situations
• Integrated Management: Integrated management of all safety features in a single app

Sub-modules

• ACN (Automatic Crash Notification) - Automatic collision detection and emergency response
• RSA (Roadside Assistance) - Roadside assistance dispatch and management
• SOS Emergency - Voice and data connected emergency call system

OpenAPI Specification

Interactive API Explorer

Use Swagger UI for interactive API testing.

OEM Implementation Considerations

🔧 Technical Integration

• Vehicle Sensor Integration: Integration of collision detection sensors, GPS, communication modules
• Real-time Communication: Low-latency network for immediate emergency signal transmission
• Safety Protocols: Apply international standard safety communication protocols

📊 Service Operations

• Reliability: Guarantee 99.99% or higher safety service availability
• Global Support: Integration with various regional emergency service numbers
• 24/7 Monitoring: Continuous safety status monitoring and anomaly detection

🎯 Target Customers

• Primary Target: Individual customers and families sensitive to safety
• Secondary Target: Corporate buildings, parking lots, control centers
• B2B Opportunities: Insurance companies, rescue teams, safety solution companies

Key Features

• ACN (Automatic Crash Notification): Automatic collision detection and emergency response system
• RSA (Roadside Assistance): Roadside assistance request and partner service management features
• SOS Emergency: Voice and data connected emergency call system

Common API Specifications

All Safety APIs follow these common specifications.

Common Headers

Header	Value	Required	Description
Authorization	Bearer {access_token}	Yes	Security token for authentication
Content-Type	application/json	Yes	Request body format
Accept	application/json	No	Response body format

Common Response Codes

Code	Status	Description
200	OK	Request processed successfully
201	Created	Resource created successfully
204	No Content	Success, but no content to return
400	Bad Request	Invalid request parameters or logic
401	Unauthorized	Authentication failed or token expired
403	Forbidden	Insufficient permissions for the resource
404	Not Found	Requested resource does not exist
500	Internal Error	Unexpected server-side error

Error Response Format

{
  "errorCode": "ERR_SAFETY_SERVICE_ERROR",
  "message": "Emergency contact system unreachable.",
  "timestamp": "2026-04-02T17:30:00Z"
}

API Endpoints

Refer to the Common API Specifications for headers and error codes.

ACN (Automatic Crash Notification) Management

Core API for automatic collision detection and emergency response system.

• GET /acn/status - Query ACN incident status
• GET /acn/history - Query ACN incident history
• POST /acn/close - Close ACN incident
• GET /acn/stats - Query ACN statistics
• GET /acn/agents/{agentId}/status - Query ACN agent status
• GET /acn/agents/{agentId}/incidents - Query agent active ACN incidents
• GET /acn/system/health - Query ACN system health status

RSA (Roadside Assistance) Management

Provides roadside assistance request and partner service management features.

• POST /rsa/dispatch - Dispatch roadside assistance
• POST /partners/{partnerId}/dispatch/confirm - Confirm partner dispatch
• POST /rsa/close - Close RSA incident
• GET /rsa/status - Query RSA incident status
• GET /rsa/history - Query RSA incident history
• GET /rsa/stats - Query RSA statistics
• POST /partners/{partnerId}/service/complete - Complete partner service
• GET /rsa/agents/{agentId}/performance - Query agent RSA performance

SOS Emergency Call Management

Manages voice and data connected emergency call system.

• POST /sos/system/test - Test SOS system
• POST /sos/close - Close SOS incident
• GET /sos/status - Query SOS incident status
• GET /sos/history - Query SOS incident history
• GET /sos/stats - Query SOS statistics
• GET /sos/agents/{agentId}/performance - Query agent SOS performance
• GET /sos/agents/{agentId}/incidents - Query agent active SOS incidents
• GET /sos/system/health - Query SOS system health status

Service Integration Value

🔄 Data Integration Synergy

• Integrated Safety Hub: Single safety platform integrating all safety features
• Situation Awareness Analysis: Accurate situation assessment through integrated sensor data
• Automatic Response System: Automatic execution of optimal safety measures for situations

🚀 Differentiated Competitiveness

• Unique Safety Solution: Integrated safety platform not offered by competitors
• Life Protection Value: Service prioritizing customer life and safety
• Global Standard: Global safety API complying with international safety standards

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For complete API details, refer to the OpenAPI specification in Swagger UI. Jennifer