Roadside Assistance (RSA) API Developer Guide

Service Overview

Roadside Assistance (RSA) is a telematics service that provides emergency support services through the call center when a vehicle stops on the roadside due to breakdowns or problems during vehicle operation.

Service Features

Remote status diagnosis for vehicle breakdowns
Accurate location-based emergency dispatch support
Response to various breakdown situations (battery, tires, fuel, etc.)
Real-time dispatch service coordination
Improved customer satisfaction

Legal Requirements

Lower priority than eCall/SOS
Compliance with personal information protection laws
Consent for vehicle breakdown information collection
Compliance with dispatch service contract conditions

Key Scenarios

Scenario 1: RSA Request and Data Collection

API Flow by Entity:

📱 App (User):

RSA Request: Select RSA button to trigger help
Monitoring: Receive RSA status via SSE
Emergency Call: Immediate voice call connection with call center

🚗 Vehicle (TCU):

Event Reception: Receive RSA button signal from app or vehicle
Data Transmission: Transmit RSA notification data to server

🏢 Call Center:

Event Monitoring: Monitor real-time RSA requests
Consultation: Conduct professional consultation based on diagnosis information
Dispatch Request: Request dispatch to appropriate partner

Scenario 2: Consultation and Partner Dispatch Processing

API Flow by Entity:

🏢 Call Center:

Voice Consultation Progress: Conduct consultation based on vehicle status information
Customer Consent Check: Check dispatch service consent
Partner Dispatch Request: Request dispatch to appropriate partner
Partner Response Processing: Receive partner ticket ID and update status
Real-time Notification Transmission: Transmit dispatch acceptance and ETA information via SSE

🚗 Vehicle (TCU):

Voice Call Maintenance: Maintain voice call during consultation progress
Status Information Transmission: Continuous transmission of vehicle status information
Location Information Provision: Provide accurate vehicle location information
Dispatch Information Reception: Receive partner dispatch information
Waiting Status Maintenance: Maintain waiting status until partner arrival

📱 App (User App):

Real-time Status Reception: Receive dispatch processing status via SSE
Partner Information Check: Check dispatch partner information and ETA
Location Information Display: Display vehicle location and partner location on map
Call Connection Maintenance: Maintain call connection with call center
Service Progress Check: Check real-time service progress status

Scenario 3: Service Completion and Incident Closure

API Flow by Entity:

🏢 Call Center:

Incident Closure: Close RSA incident after service completion
Service Completion: Confirm partner service completion
Status Update: Update RSA record status to "CLOSED"

📱 App (User):

Result Check: Check final service result
History Query: Check completed service history

Scenario 4: RSA Management and Statistics Processing

API Flow by Entity:

🏢 Call Center:

Statistics Query: Query RSA service statistics
Status Query: Query specific incident status
History Query: Query past RSA service history
Partner Confirmation: Confirm partner dispatch
Performance Query: Query agent performance

🚗 Vehicle (TCU):

Data Log Storage: Store diagnosis data and service logs
Status History Management: Manage RSA-related status change history
System Health Status: Maintain connection status with RSA system
Data Synchronization: Synchronize with service data server

📱 App (User App):

Service History Check: Check past RSA service history
Statistics Information Query: Check RSA service-related statistics information
Status Monitoring: Monitor current RSA service status
Notification Settings Management: Manage RSA-related notification settings

Key Features

📱 Features to Implement in App

1. RSA Request and Monitoring

Real-time Monitoring: Receive RSA status via SSE
Result Check: Check final service result
History Query: Query past service history

🏢 Features to Implement in Call Center

1. RSA Incident Management

Incident Monitoring: Monitor real-time RSA requests
Status Query: Query specific incident status
Dispatch Request: Request to appropriate dispatch partner
Partner Confirmation: Confirm partner dispatch
Incident Closure: Close incident after service completion
Service Completion: Confirm partner service completion

2. System and Performance Analysis

Service Statistics: Manage overall RSA service statistics
Agent Performance: Analyze agent performance
History Management: Query past service history

Sequence Diagram

RSA (Roadside Assistance) System Flow

RSA

API Endpoints

RSA Dispatch Request

bash

curl -X POST "https://api.ecarus.run/api/v1/safety/vehicles/KMHSH81C7LU123456/rsa/dispatch" \
     -H "Authorization: Bearer sk_4f9c7b8e2d1a6c0f3e7a9b5d8c1e4f2a7c6d9e0b3f5a8c1d4e7f9b2c6a1e3d" \
     -H "Content-Type: application/json" \
     -d '{
       "cid": "RSA_20260307_001",
       "partner": "SAMSUNG_FIRE",
       "serviceType": "TOWING",
       "priority": "NORMAL",
       "destination": { "name": "Gangnam Center", "address": "Seoul...", "latitude": 37.5, "longitude": 127.0 },
       "customerConsent": { "granted": true, "timestamp": "2026-03-07T10:00:00Z", "recorded": true }
     }'

Partner Dispatch Confirmation

bash

curl -X POST "https://api.ecarus.run/api/v1/safety/partners/SAMSUNG_FIRE/dispatch/confirm" \
     -H "Authorization: Bearer sk_4f9c7b8e2d1a6c0f3e7a9b5d8c1e4f2a7c6d9e0b3f5a8c1d4e7f9b2c6a1e3d" \
     -H "Content-Type: application/json" \
     -d '{
       "cid": "RSA_20260307_001",
       "partnerTicketId": "SFT_12345",
       "status": "CONFIRMED",
       "provider": { "name": "FastTow" },
       "estimatedArrival": "2026-03-07T10:30:00Z"
     }'

RSA Incident Closure

bash

curl -X POST "https://api.ecarus.run/api/v1/safety/vehicles/KMHSH81C7LU123456/rsa/close" \
     -H "Authorization: Bearer sk_4f9c7b8e2d1a6c0f3e7a9b5d8c1e4f2a7c6d9e0b3f5a8c1d4e7f9b2c6a1e3d" \
     -H "Content-Type: application/json" \
     -d '{
       "cid": "RSA_20260307_001",
       "result": "TOWING_COMPLETED",
       "completionTime": "2026-03-07T12:00:00Z",
       "agentId": "AGENT_001",
       "notes": "Successfully towed to service center.",
       "partnerTicketId": "SFT_12345",
       "actualCost": 80000,
       "followUpRequired": false
     }'

RSA Incident Status Query

bash

curl -X GET "https://api.ecarus.run/api/v1/safety/vehicles/KMHSH81C7LU123456/rsa/status?cid=RSA_20260307_001" \
     -H "Authorization: Bearer sk_4f9c7b8e2d1a6c0f3e7a9b5d8c1e4f2a7c6d9e0b3f5a8c1d4e7f9b2c6a1e3d"

RSA Incident History Query

bash

curl -X GET "https://api.ecarus.run/api/v1/safety/vehicles/KMHSH81C7LU123456/rsa/history" \
     -H "Authorization: Bearer sk_4f9c7b8e2d1a6c0f3e7a9b5d8c1e4f2a7c6d9e0b3f5a8c1d4e7f9b2c6a1e3d"

RSA Service Statistics Query

bash

curl -X GET "https://api.ecarus.run/api/v1/safety/rsa/stats" \
     -H "Authorization: Bearer sk_4f9c7b8e2d1a6c0f3e7a9b5d8c1e4f2a7c6d9e0b3f5a8c1d4e7f9b2c6a1e3d"

Partner Service Completion

bash

curl -X POST "https://api.ecarus.run/api/v1/safety/partners/:partner/service/complete" \
     -H "Authorization: Bearer sk_4f9c7b8e2d1a6c0f3e7a9b5d8c1e4f2a7c6d9e0b3f5a8c1d4e7f9b2c6a1e3d" \
     -H "Content-Type: application/json" \
     -d '{
       "cid": "RSA_20260307_001",
       "partnerTicketId": "SFT_12345",
       "status": "COMPLETED",
       "completionTime": "2026-03-07T12:00:00Z",
       "actualCost": 80000,
       "serviceDetails": {
         "serviceType": "TOWING",
         "distance": 15.2,
         "destination": "Gangnam Service Center"
       }
     }'

Agent RSA Results Query

bash

curl -X GET "https://api.ecarus.run/api/v1/safety/rsa/agents/AGENT_001/performance" \
     -H "Authorization: Bearer sk_4f9c7b8e2d1a6c0f3e7a9b5d8c1e4f2a7c6d9e0b3f5a8c1d4e7f9b2c6a1e3d"

RSA Processing Status Real-time Query (SSE)

Note: Recommended to access via browser or use a dedicated SSE client

bash

curl -N -H "Authorization: Bearer sk_4f9c7b8e2d1a6c0f3e7a9b5d8c1e4f2a7c6d9e0b3f5a8c1d4e7f9b2c6a1e3d" \
     "https://api.ecarus.run/api/v1/safety/rsa/events"

Data Models

RSA Dispatch Request

json

{
  "cid": "RSA_20260307_001",
  "vin": "KMHSH81C7LU123456",
  "partner": "SAMSUNG_FIRE",
  "serviceType": "TOWING",
  "priority": "NORMAL",
  "breakdownLocation": {
    "address": "Seoul Gangnam-gu...",
    "latitude": 37.5,
    "longitude": 127.0,
    "description": "Near intersection..."
  },
  "destination": {
    "name": "Gangnam Service Center",
    "address": "Seoul Gangnam-gu...",
    "latitude": 37.5,
    "longitude": 127.0,
    "phone": "02-1234-5678"
  },
  "vehicleInfo": {
    "make": "HYUNDAI",
    "model": "SONATA",
    "year": 2020,
    "color": "WHITE",
    "licensePlate": "12GA3456"
  },
  "breakdownDetails": {
    "symptoms": ["ENGINE_START_FAILURE"],
    "description": "Vehicle won't start, clicking sound",
    "dtcCodes": ["P1234"],
    "batteryVoltage": 11.8
  },
  "customerInfo": {
    "name": "Hong Gildong",
    "phone": "010-1234-5678",
    "membershipId": "HM2024001234"
  },
  "customerConsent": {
    "granted": true,
    "timestamp": "2026-03-07T10:00:00Z",
    "locationSharing": true,
    "vehicleStatusSharing": true,
    "recorded": true
  },
  "requestTime": "2026-03-07T10:00:00Z",
  "notes": "Customer is waiting with family"
}

RSA Dispatch Response

json

{
  "cid": "RSA_20260307_001",
  "status": "DISPATCHED",
  "timestamp": "2026-03-07T10:05:00Z",
  "partner": "SAMSUNG_FIRE",
  "partnerTicketId": "SFT_12345",
  "provider": {
    "id": "PROV_001",
    "name": "FastTow",
    "phone": "02-9876-5432",
    "vehicleType": "TOW_TRUCK",
    "licensePlate": "88NA6789"
  },
  "estimatedArrival": "2026-03-07T10:30:00Z",
  "estimatedDuration": "25 min",
  "dispatchLocation": {
    "address": "Seoul Gangnam-gu...",
    "latitude": 37.5,
    "longitude": 127.0
  },
  "costEstimate": {
    "baseFee": 50000,
    "additionalFee": 0,
    "totalEstimate": 50000,
    "currency": "KRW"
  }
}

Partner Dispatch Confirmation Request

json

{
  "cid": "RSA_20260307_001",
  "partnerTicketId": "SFT_12345",
  "status": "CONFIRMED",
  "provider": {
    "id": "PROV_001",
    "name": "FastTow",
    "phone": "02-9876-5432",
    "driver": {
      "name": "Kim Cheolsu",
      "phone": "010-1111-2222",
      "licenseNumber": "12-34-567890"
    },
    "vehicle": {
      "type": "TOW_TRUCK",
      "licensePlate": "88NA6789",
      "capacity": "3.5T"
    }
  },
  "estimatedArrival": "2026-03-07T10:30:00Z",
  "currentLocation": {
    "latitude": 37.48,
    "longitude": 126.98,
    "address": "Seoul Seocho-gu..."
  },
  "estimatedDistance": 8.5,
  "confirmationTime": "2026-03-07T10:10:00Z"
}

Partner Dispatch Confirmation Response

json

{
  "cid": "RSA_20260307_001",
  "partnerTicketId": "SFT_12345",
  "status": "CONFIRMED",
  "timestamp": "2026-03-07T10:10:00Z"
}

RSA Closure Request

json

{
  "cid": "RSA_20260307_001",
  "vin": "KMHSH81C7LU123456",
  "result": "TOWING_COMPLETED",
  "completionTime": "2026-03-07T12:00:00Z",
  "agentId": "AGENT_001",
  "partnerTicketId": "SFT_12345",
  "provider": {
    "id": "PROV_001",
    "name": "FastTow",
    "driver": {
      "name": "Kim Cheolsu",
      "phone": "010-1111-2222"
    }
  },
  "serviceDetails": {
    "serviceType": "TOWING",
    "actualDistance": 15.2,
    "serviceDuration": "1 hour 45 min",
    "pickupLocation": "Seoul Gangnam-gu...",
    "dropoffLocation": "Gangnam Service Center",
    "specialEquipment": ["WHEEL_LIFT"]
  },
  "costDetails": {
    "baseFee": 50000,
    "distanceFee": 30000,
    "additionalFee": 0,
    "discount": 0,
    "totalCost": 80000,
    "currency": "KRW",
    "paymentMethod": "MEMBERSHIP",
    "billingStatus": "PAID"
  },
  "customerFeedback": {
    "satisfaction": 5,
    "comments": "Quick and professional service",
    "recommendation": true
  },
  "notes": "Successfully towed to service center. Customer satisfied.",
  "followUpRequired": false
}

RSA Closure Response

json

{
  "cid": "RSA_20260307_001",
  "status": "CLOSED",
  "timestamp": "2026-03-07T12:05:00Z",
  "summary": {
    "serviceType": "TOWING",
    "duration": "2 hours 5 min",
    "totalCost": 80000,
    "customerSatisfaction": 5,
    "partner": "SAMSUNG_FIRE",
    "provider": "FastTow"
  }
}

RSA Status Response

json

{
  "vin": "KMHSH81C7LU123456",
  "cid": "RSA_20260307_001",
  "status": "DISPATCHED",
  "timestamp": "2026-03-07T10:05:00Z",
  "serviceType": "TOWING",
  "priority": "NORMAL",
  "partner": "SAMSUNG_FIRE",
  "partnerTicketId": "SFT_12345",
  "provider": {
    "id": "PROV_001",
    "name": "FastTow",
    "phone": "02-9876-5432",
    "driver": {
      "name": "Kim Cheolsu",
      "phone": "010-1111-2222"
    },
    "vehicle": {
      "type": "TOW_TRUCK",
      "licensePlate": "88NA6789"
    }
  },
  "locationTracking": {
    "currentLocation": {
      "latitude": 37.48,
      "longitude": 126.98,
      "address": "Seoul Seocho-gu...",
      "lastUpdate": "2026-03-07T10:15:00Z"
    },
    "breakdownLocation": {
      "latitude": 37.5,
      "longitude": 127.0,
      "address": "Seoul Gangnam-gu..."
    },
    "destination": {
      "latitude": 37.5,
      "longitude": 127.0,
      "address": "Gangnam Service Center"
    },
    "estimatedDistance": 8.5,
    "estimatedArrival": "2026-03-07T10:30:00Z"
  },
  "timeline": [
    {
      "status": "REQUESTED",
      "timestamp": "2026-03-07T10:00:00Z",
      "description": "Roadside assistance requested"
    },
    {
      "status": "DISPATCHED",
      "timestamp": "2026-03-07T10:05:00Z",
      "description": "Service provider dispatched"
    }
  ],
  "estimatedCost": {
    "baseFee": 50000,
    "additionalFee": 0,
    "totalEstimate": 50000,
    "currency": "KRW"
  },
  "customerInfo": {
    "name": "Hong Gildong",
    "phone": "010-1234-5678"
  }
}

RSA History Response

json

{
  "vin": "KMHSH81C7LU123456",
  "incidents": [
    {
      "cid": "RSA_20260307_001",
      "timestamp": "2026-03-07T10:00:00Z",
      "serviceType": "TOWING",
      "status": "COMPLETED",
      "priority": "NORMAL",
      "partner": "SAMSUNG_FIRE",
      "provider": "FastTow",
      "duration": "2 hours 5 min",
      "cost": {
        "amount": 80000,
        "currency": "KRW",
        "paymentMethod": "MEMBERSHIP"
      },
      "breakdownLocation": "Seoul Gangnam-gu...",
      "destination": "Gangnam Service Center",
      "customerSatisfaction": 5,
      "agentId": "AGENT_001",
      "completionTime": "2026-03-07T12:05:00Z",
      "notes": "Successfully towed to service center."
    }
  ],
  "total": 1,
  "summary": {
    "totalIncidents": 1,
    "totalCost": 80000,
    "averageSatisfaction": 5.0,
    "mostUsedService": "TOWING",
    "lastServiceDate": "2026-03-07T12:05:00Z"
  }
}

RSA Statistics Response

json

{
  "period": "30d",
  "summary": {
    "totalRequests": 1250,
    "activeRequests": 3,
    "completedToday": 8,
    "averageResponseTime": "15 min",
    "successRate": 98.2,
    "customerSatisfaction": 4.7
  },
  "serviceTypes": {
    "TOWING": { "count": 45, "percentage": 36.0 },
    "BATTERY_JUMP": { "count": 30, "percentage": 24.0 },
    "TIRE_CHANGE": { "count": 25, "percentage": 20.0 },
    "FUEL_DELIVERY": { "count": 15, "percentage": 12.0 },
    "LOCKOUT": { "count": 10, "percentage": 8.0 }
  },
  "partners": {
    "SAMSUNG_FIRE": { "requests": 500, "successRate": 98.5 },
    "HYUNDAI_ROAD": { "requests": 400, "successRate": 97.8 },
    "GENESIS_ROAD": { "requests": 350, "successRate": 98.9 }
  },
  "timeStats": {
    "peakHours": ["09:00-11:00", "17:00-19:00"],
    "peakDays": ["MONDAY", "FRIDAY"],
    "averageServiceTime": "45 min",
    "longestServiceTime": "3 hours 15 min"
  },
  "costStats": {
    "totalRevenue": 85000000,
    "averageCostPerService": 68000,
    "currency": "KRW"
  },
  "generatedAt": "2026-03-07T15:00:00Z"
}

Partner Dispatch Completion Request

json

{
  "cid": "RSA_20260307_001",
  "partnerTicketId": "SFT_12345",
  "status": "COMPLETED",
  "completionTime": "2026-03-07T12:00:00Z",
  "provider": {
    "id": "PROV_001",
    "name": "FastTow",
    "driver": {
      "name": "Kim Cheolsu",
      "phone": "010-1111-2222"
    }
  },
  "serviceDetails": {
    "serviceType": "TOWING",
    "actualDistance": 15.2,
    "estimatedDistance": 12.0,
    "pickupLocation": {
      "address": "Seoul Gangnam-gu...",
      "latitude": 37.5,
      "longitude": 127.0,
      "arrivalTime": "2026-03-07T10:28:00Z"
    },
    "dropoffLocation": {
      "address": "Gangnam Service Center",
      "latitude": 37.5,
      "longitude": 127.0,
      "arrivalTime": "2026-03-07T12:00:00Z"
    },
    "serviceDuration": "1 hour 32 min",
    "specialEquipment": ["WHEEL_LIFT"],
    "serviceNotes": "Vehicle started successfully at destination"
  },
  "costDetails": {
    "baseFee": 50000,
    "distanceFee": 30000,
    "additionalFee": 0,
    "discountAmount": 0,
    "totalCost": 80000,
    "currency": "KRW",
    "paymentStatus": "PAID"
  },
  "customerFeedback": {
    "satisfactionRating": 5,
    "comments": "Professional and quick service",
    "recommendation": true
  },
  "followUpRequired": false,
  "completionNotes": "Service completed successfully. Customer satisfied."
}

Partner Dispatch Completion Response

json

{
  "cid": "RSA_20260307_001",
  "partnerTicketId": "SFT_12345",
  "status": "COMPLETED",
  "timestamp": "2026-03-07T12:05:00Z",
  "confirmation": {
    "serviceId": "SVC_001",
    "billingProcessed": true,
    "customerNotified": true,
    "documentsGenerated": ["RECEIPT", "SERVICE_REPORT"]
  },
  "nextSteps": {
    "customerFeedbackRequested": true,
    "followUpScheduled": false,
    "warrantyClaim": false
  }
}

Agent RSA Results Response

json

{
  "agentId": "AGENT_001",
  "agentName": "Kim Counselor",
  "period": "30d",
  "performance": {
    "totalHandled": 45,
    "averageHandlingTime": "25 min",
    "successRate": 96.5,
    "customerSatisfaction": 4.7,
    "responseRate": 98.2,
    "firstCallResolution": 85.5
  },
  "serviceBreakdown": {
    "TOWING": { "count": 20, "avgTime": "35 min", "satisfaction": 4.8 },
    "BATTERY_JUMP": { "count": 15, "avgTime": "15 min", "satisfaction": 4.6 },
    "TIRE_CHANGE": { "count": 10, "avgTime": "20 min", "satisfaction": 4.7 }
  },
  "timeAnalysis": {
    "totalWorkHours": 180,
    "averageCallsPerHour": 3.5,
    "peakHours": ["09:00-11:00", "14:00-16:00"],
    "averageCallDuration": "8 min"
  },
  "qualityMetrics": {
    "complianceRate": 99.2,
    "documentationAccuracy": 97.8,
    "escalationRate": 3.5,
    "customerComplaints": 1
  },
  "rankings": {
    "teamRank": 3,
    "teamSize": 15,
    "percentile": 80
  },
  "lastActivity": "2026-03-07T11:30:00Z",
  "generatedAt": "2026-03-07T15:00:00Z"
}

RSA Processing Status Real-time Query (SSE)

json

{
  "eventId": "EVT_001",
  "type": "RSA_DISPATCHED",
  "timestamp": "2026-03-07T10:05:00Z",
  "priority": "NORMAL",
  "data": {
    "cid": "RSA_20260307_001",
    "vin": "KMHSH81C7LU123456",
    "partner": "SAMSUNG_FIRE",
    "partnerTicketId": "SFT_12345",
    "serviceType": "TOWING",
    "status": "DISPATCHED",
    "provider": {
      "id": "PROV_001",
      "name": "FastTow",
      "driver": {
        "name": "Kim Cheolsu",
        "phone": "010-1111-2222"
      }
    },
    "location": {
      "breakdownLocation": {
        "latitude": 37.5,
        "longitude": 127.0,
        "address": "Seoul Gangnam-gu..."
      },
      "providerLocation": {
        "latitude": 37.48,
        "longitude": 126.98,
        "address": "Seoul Seocho-gu..."
      },
      "destination": {
        "latitude": 37.5,
        "longitude": 127.0,
        "address": "Gangnam Service Center"
      }
    },
    "estimatedArrival": "2026-03-07T10:30:00Z",
    "estimatedDistance": 8.5,
    "customerInfo": {
      "name": "Hong Gildong",
      "phone": "010-1234-5678"
    },
    "agentId": "AGENT_001"
  }
}

Security

API Endpoints

Refer to the Common API Specifications for headers, response codes, and error formats.

Authentication and Authorization

User authentication token required (JWT/OAuth2)
Vehicle access permission verification
Dispatch service usage permission confirmation

Data Security

All API communication encrypted with HTTPS/TLS
Security measures for vehicle breakdown information transmission
Sensitive information stored only on server

Privacy Protection

Explicit consent for vehicle status information collection
Specify purpose of location information collection
Compliance with service history retention period policy
Guarantee right to data deletion upon user request

Access Control

VIN-based vehicle access permission verification
Dispatch service usage permission confirmation
Separate authentication procedures for service company access

Exception Handling

Connection Failure: Support offline mode, cache last status
Slow Response: Loading indicator, timeout handling
Server Down: Display error message, suggest retry

Vehicle Offline: Display last status information, notify offline status
Data Error: Handle DTC code parsing errors
Sensor Error: Display sensor status error, guide manual input

Dispatch Delay: Notify when dispatch vehicle is delayed
Service Cancellation: Handle service cancellation per user request
Cost Issues: Handle service cost-related errors

Test Setup

Base URL: https://api.ecarus.run/api/v1/safety
Authentication Token: sk_4f9c7b8e2d1a6c0f3e7a9b5d8c1e4f2a7c6d9e0b3f5a8c1d4e7f9b2c6a1e3d
Sample VIN: KMHSH81C7LU123456

Use Swagger UI for interactive API testing. Jennifer

Deployment Considerations

App Store Registration

Clear description of location information collection
Consent for vehicle status information collection
Request emergency situation alert permissions

Legal Regulation Compliance

Compliance with personal information protection laws
Check dispatch service related regulations
Provide services according to contract conditions

Service Integration

Integration with dispatch service companies
Integration with billing system
Integration with call center system

Roadside Assistance (RSA) API Developer Guide ​

Service Overview ​

Service Features ​

Legal Requirements ​

Key Scenarios ​

Scenario 1: RSA Request and Data Collection ​

Scenario 2: Consultation and Partner Dispatch Processing ​

Scenario 3: Service Completion and Incident Closure ​

Scenario 4: RSA Management and Statistics Processing ​

Key Features ​

📱 Features to Implement in App ​

1. RSA Request and Monitoring ​

🏢 Features to Implement in Call Center ​

1. RSA Incident Management ​

2. System and Performance Analysis ​

Sequence Diagram ​

RSA (Roadside Assistance) System Flow ​

API Endpoints ​

RSA Dispatch Request ​

Partner Dispatch Confirmation ​

RSA Incident Closure ​

RSA Incident Status Query ​

RSA Incident History Query ​

RSA Service Statistics Query ​

Partner Service Completion ​

Agent RSA Results Query ​

RSA Processing Status Real-time Query (SSE) ​

Data Models ​

RSA Dispatch Request ​

RSA Dispatch Response ​

Partner Dispatch Confirmation Request ​

Partner Dispatch Confirmation Response ​

RSA Closure Request ​

RSA Closure Response ​

RSA Status Response ​

RSA History Response ​

RSA Statistics Response ​

Partner Dispatch Completion Request ​

Partner Dispatch Completion Response ​

Agent RSA Results Response ​

RSA Processing Status Real-time Query (SSE) ​

Security ​

API Endpoints ​

Authentication and Authorization ​

Data Security ​

Privacy Protection ​

Access Control ​

Exception Handling ​

Network Related ​

Vehicle Status Related ​

Service Related ​

Test Setup ​

Deployment Considerations ​

App Store Registration ​

Legal Regulation Compliance ​

Service Integration ​

Roadside Assistance (RSA) API Developer Guide

Service Overview

Service Features

Legal Requirements

Key Scenarios

Scenario 1: RSA Request and Data Collection

Scenario 2: Consultation and Partner Dispatch Processing

Scenario 3: Service Completion and Incident Closure

Scenario 4: RSA Management and Statistics Processing

Key Features

📱 Features to Implement in App

1. RSA Request and Monitoring

🏢 Features to Implement in Call Center

1. RSA Incident Management

2. System and Performance Analysis

Sequence Diagram

RSA (Roadside Assistance) System Flow

API Endpoints

RSA Dispatch Request

Partner Dispatch Confirmation

RSA Incident Closure

RSA Incident Status Query

RSA Incident History Query

RSA Service Statistics Query

Partner Service Completion

Agent RSA Results Query

RSA Processing Status Real-time Query (SSE)

Data Models

RSA Dispatch Request

RSA Dispatch Response

Partner Dispatch Confirmation Request

Partner Dispatch Confirmation Response

RSA Closure Request

RSA Closure Response

RSA Status Response

RSA History Response

RSA Statistics Response

Partner Dispatch Completion Request

Partner Dispatch Completion Response

Agent RSA Results Response

RSA Processing Status Real-time Query (SSE)

Security

API Endpoints

Authentication and Authorization

Data Security

Privacy Protection

Access Control

Exception Handling

Network Related

Vehicle Status Related

Service Related

Test Setup

Deployment Considerations

App Store Registration

Legal Regulation Compliance

Service Integration